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Download a map to our Service Center, located at 257 East Town Street, Suite 457, Columbus, Ohio 43215.

The Service Center has licensed Account Executives who can help you with your account. They can assist with enrollment, deferral changes, allocation changes to your investment options, asset allocation information, and withdrawals.

Phone Hours:

Monday – Friday, 8 a.m. – 5:30 p.m. Call 877-644-6457.


You can fax documents and questions to us at 1-614-222-9457.

Walk-in Hours:

Monday – Friday, 8 a.m. – 4:30 p.m.


You can make an appointment with a Retirement Planning Specialist by calling 877-644-6457. Information provided by Retirement Planning Specialists is for educational purposes only and is not intended as investment advice.

Holiday Schedule

The Service Center and exchange processing will be affected by the following New York Stock Exchange holiday schedule. When the Service Center is closed, you may still access your account by using the automated telephone system or the website. Exchanges received on holidays will be processed as of the market close of the next business day.

Holiday Date Closed Exchanges Processed
Thanksgiving November 28 November 29
Friday after Thanksgiving Open until 1 p.m. November 29 December 2 if received after 1 p.m. on November 29
Christmas Eve Open until 1 p.m. December 24 December 26 if received after 1 p.m. on December 24
Christmas Day December 25 December 26
New Year’s Day January 1, 2020 January 2, 2020

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