We are here to support you
Download a map to our Service Center, located at 257 East Town Street, Suite 457, Columbus, Ohio 43215.
The Service Center has licensed Account Executives who can help you with your account. They can assist with enrollment, deferral changes, allocation changes to your investment options, asset allocation information, and withdrawals.
Monday – Friday, 8 a.m. – 5:30 p.m. Call 877-644-6457.
You can fax documents and questions to us at 1-614-222-9457.
Monday – Friday, 8 a.m. – 4:30 p.m.
You can make an appointment with a Retirement Planning Specialist by calling 877-644-6457. Information provided by Retirement Planning Specialists is for educational purposes only and is not intended as investment advice.
The Service Center and exchange processing will be affected by the following New York Stock Exchange holiday schedule. When the Service Center is closed, you may still access your account by using the automated telephone system or the website. Exchanges received on holidays will be processed as of the market close of the next business day.
|Holiday||Date Closed||Exchanges Processed|
|Thanksgiving||November 28||November 29|
|Friday after Thanksgiving||Open until 1 p.m. November 29||December 2 if received after 1 p.m. on November 29|
|Christmas Eve||Open until 1 p.m. December 24||December 26 if received after 1 p.m. on December 24|
|Christmas Day||December 25||December 26|
|New Year’s Day||January 1, 2020||January 2, 2020|