How Do I Retrieve My Username or Reset My Password?
If you forget your username or need to reset your password:
- In the Login Help & Sign Up box, click Forgot Your Username/Password. The Forgot Username/Password page appears.
- Enter your Social Security Number, Date of Birth and click Continue. If your information is correct, the system will display We found you with your username.
Note: If you do not know your password, continue with step 3. A verification code will be sent to you so that you can verify your identity and create a new password.
- For Do you know your password, select No. Contact Method appears.
- Select where you would like your verification code sent and click Continue.
- Once you receive the code, enter it in the Verification Code field and click Continue. The Reset Your Password page appears.
- Create and confirm a new password and click Continue.
- For Remember this device, select Yes or No and click Continue.
Call us at 877-644-6457.