Search

How Do I Update My Name or Address?

Address change

You can change your address online, or over the phone.

Log in to change your address online.

To change your address over the phone, please contact us at 877-644-6457.

Change your address via mail or fax by sending us this information:

  • Name
  • Account number or the last 4 digits of your Social Security number
  • Address
  • Telephone number

We’ll send confirmation once we’ve completed your request.

Name change

You can change the name on your account via mail by sending us:

  • Former name
  • Account number or the last 4 digits of your Social Security number
  • Address
  • Telephone number
  • A photocopy of a legal document that shows your name change, like a marriage certificate or driver’s license

Mail requests to:

257 East Town Street, Suite 457
Columbus, OH 43215

Beneficiary change

To change or update your beneficiaries, download the Beneficiary Form. Complete, sign, and return it to our office.

Get the help you need

Talk to an Account Executive if you need help updating the name or address on your account.

NRW-2892OH-OH
NRW-2892OH-OH
Modal Dialog Start Close

You are going to a page that is not part of this website

We make no endorsement of its content or guarantee of its accuracy. If the Continue button does not work, the page may have been moved or removed.

Please consider logging out of your account before you proceed.

NRW-2913AO.1
Modal Dialog End